The Virtual Space (Pty) Ltd
Terms and Conditions – last updated 2023/12/30
- Payment is due on invoice unless agreed otherwise in writing.
- Once you receive the product, it’s your responsibility to ensure its safe use.
Product Use and Risk:
- You understand and accept the risks of using the product.
- The Virtual Space is not responsible for any damage or injury caused by misuse, negligence, or modifications.
- You’re responsible for understanding product limitations and basic safety requirements.
Shipping and Costs:
- The Virtual Space uses major carriers.
- You’re responsible for all shipping costs, insurance, customs, and taxes unless stated otherwise.
- Insurance is at your expense unless specified otherwise.
- Shipment will only occur after full payment.
Changes to Specifications:
- Changes to specifications after deposit and design agreement may result in adjusted prices and lead times.
Delivery and Specifications:
- Shipping is by the cheapest surface transport unless alternatively arrangements have been agreed to in writing.
- Due to the custom nature, variations in colour, materials, etc., may occur. The Virtual Space is not responsible for exact matches.
- If exact requirements are needed, get written confirmation before ordering.
- The Virtual Space cannot be held responsible for delays due to any factors. Late completion doesn’t invalidate the order.
Warranties and Claims:
- Warranties vary for different products. Check with The Virtual Space for specific warranties.
- Warranty claims are limited to product repair or replacement entirely at The Virtual Space’s discretion.
- The Virtual Space provides no warranty against third-party claims about any products.
- Product drawings and designs are The Virtual Space’s intellectual property and may not be copied without permission.
- All software source code remains at all times the sole property of R. McAdam, owner of The Virtual Space unless otherwise agreed in writing.
- You’re responsible for providing correct artwork in the right format.
- Additional charges may apply for unsuitable artwork.
- The Virtual Space is not responsible for errors in your artwork.
Errors and Orders:
- The Virtual Space is not responsible for typographical or clerical errors in quotations or orders.
- The Virtual Space’s terms and conditions supersede all others.
- All sales are final. Cancellations before invoice date are free, after that a 20% fee applies. Custom order cancellations require full payment.
Product Inspection and Returns:
- You have 3 days after delivery to report any defects or omissions.
- Rejected products must be returned within 10 business days at your expense and risk.
- The Virtual Space may replace or repair rejected products at its discretion.
- Returned products must be clean and undamaged.
- Delivery dates are estimates based on current production.
- The Virtual Space is not liable for delays beyond its control.
- Inspect packages for damage before accepting and signing. Report any damage to the shipper immediately.
- The Virtual Space is not responsible for delays due to factors beyond its control, such as acts of God, war, or strikes.
Right to Refuse Orders:
- The Virtual Space reserves the right to refuse orders and/or return deposit payments.
VR/AR Systems Use:
- VR/AR system use is entirely at your own risk.
- The Virtual Space is not responsible for any injuries or damage sustained during VR/AR system use or while spectating or observing such use.
Software and VR Experiences:
- All VR/AR software and experiences remain the property of The Virtual Space owner, R. McAdam.
- Sales of related software must be agreed upon in writing.
- All software source code remains the property of The Virtual Space owner, R. McAdam, unless otherwise agreed in writing.
- Children under 18 must be supervised by a parent or guardian while using VR/AR systems.
Security and Safety:
- The Virtual Space reserves the right to take any necessary steps for system, customer, user, and stock security and safety.
- By ordering, you agree to these terms and conditions.