The Virtual Space (Pty) Ltd
Returns and Refunds Policy
Thank you for shopping at The Virtual Space.
If you are not entirely satisfied with your purchase, we’re here to help.
Our products can be returned within 15 days of the original purchase of the product.
This policy applies to stock items ordered through The Virtual Space online shop only. Custom and bulk orders are subject to our terms and conditions which can be seen at https://thevirtualspace.co.za/terms-and-conditions
To be eligible for a return, please make sure that:
Products that do not meet these criteria will not be considered for return.
Please contact us before you send the product:
Send the product with the receipt or proof of purchase, to:
Unit 18, 16 Cheyne Rd, Darrenwood, Johannesburg, 2094, South Africa
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from The Virtual Space.
If you received a damaged product, please notify us immediately for assistance.
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.
If you have any questions about our Returns and Refunds Policy, please contact us: