The Virtual Space (Pty) Ltd

Returns and Refunds Policy  

Thank you for shopping at The Virtual Space.

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 15 days of the original purchase of the product.

This policy applies to stock items ordered through The Virtual Space online shop only. Custom and bulk orders are subject to our terms and conditions which can be seen at

To be eligible for a return, please make sure that:

  • The product was purchased in the last 15 days
  • The product isn’t used or damaged
  • You have the receipt or proof of purchase

Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product:

Send the product with the receipt or proof of purchase, to:

Unit 18, 16 Cheyne Rd, Darrenwood, Johannesburg, 2094, South Africa

Shipping charges  

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from The Virtual Space.

Damaged items  

If you received a damaged product, please notify us immediately for assistance.

Sale items  

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Contact us  

If you have any questions about our Returns and Refunds Policy, please contact us: